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WATCH THE HOW-TO-VIDEOS

THESE SHORT VIDEOS WILL GET YOU UP AND RUNNING FAST.

VIDEO TRAINING SERIES

Watch our self-guided video training series on Apex 3-Series wireless headsets. From basic features to updating your headset’s firmware, these short videos will get you started.

FAQs (FREQUENTLY ASKED QUESTIONS)

REFER TO OUR PRODUCT MANUALS AND GUIDES FOR ADDITIONAL INFORMATION. NEED MORE? PLEASE CONTACT US.

BEFORE YOU BUY

How do the headsets sound?

Sonetics wireless headsets enable natural conversation in challenging environments; no yelling required. DECT7® wireless technology offers more audio bandwidth, which means the headsets sound great. We combined our industry-leading audio quality with our exclusive auto-leveling, noise cancelling microphone so that you can understand the subtle differences in what you hear even in the middle of a loud work zone.

How does the system work?

Sonetics wireless headsets connect to each other through a Base Station or ComHub using DECT7® wireless technology. DECT7 technology enables you to talk to team members without pushing buttons or waiting your turn.

It’s like being on a conference call. Everyone hears each other whenever someone speaks. You can talk when you want to, interrupt when you need to, and warn when you have to.

Learn more about DECT7 wireless technology.

Can I connect my cell phone?

You can pair a Bluetooth® wireless device to either of our APX375 or APX379 headsets enabled with Bluetooth wireless technology. Read the article.

What’s the range of the system?

Up to 1,600 feet with an unbroken line of sight to the ComHub. Hang the ComHub in the middle of your work zone, and you’ve got a secure, portable communication ‘bubble’ that you can pick up and move wherever the work takes you. Your actual range may vary due to work site conditions. Read more on how to maximize system range.

How many people can talk on a system?

Connect up to 15 team members on a portable system. Installed systems (in a vehicle or building) can connect even larger teams. Contact your Sonetics representative for more information on large systems.

What do I need to get started?

Wireless headsets, a ComHub to connect them and a case to store and protect your equipment. For more details, visit our Team page, or give us a call at 800.833.4558

How long is the warranty?

The standard warranty is 1 year, and you can extend it to 3 years from date of purchase with our ComCare Service Program. Full program details are here.

I don’t feel safe when I wear hearing protection. How are Sonetics headsets different?

Sonetics Stereo Listen-Through Technology lets you mix in environmental sound so you can monitor equipment, hear warnings or keep an ear on traffic, all without removing your hearing protection or losing contact with your team.

Can I wear the headset with a hard hat?

Absolutely. The headband’s fit is adjustable and also reconfigurable into “under-helmet” wear that puts a soft strap over your head and rotates the hard headband behind your neck. It works for most hard hats and ball caps.

We also offer hard hat adapters that mount each ear dome to a heavy-duty adjustable clip that fits the attachment points of most standard and specialty hard hats.

Can I connect a two-way radio?

You can connect virtually any make/model of portable two-way radio. For details on how it works, check out this short article.

My working conditions are harsh. Are the headsets tough?

Sonetics wireless headsets are built to handle rugged working conditions like rain, snow, mud and dust. They’re IP66-rated, dustproof, water-resistant, and operate between -20°F and 140°F.

How many channels are available?

You can select from up to five channels available on the Base Station and switch between them with a button on the headset. The factory default is a single channel. To add more, switch your Base Station to Channel Mode by watching this quick video.

Are replacement parts available for the headset?

Accessories like replacement batteries, ear seals, mic muffs for wind noise reduction, ear dome ruggedizers and more are available from our online store or your Authorized Sonetics Reseller.

HEARING PROTECTION

How are sound levels measured in industrial work environments?

Two devices are commonly used to measure sound levels in commercial and industrial workplaces.

A sound level meter is used to measure sound pressure levels in decibels (dB). The device is often tripod-mounted and used in a fixed location.

A noise dosimeter is a specialized, portable sound meter used to measure a worker’s noise exposure over time and small enough to be worn for an entire shift.

How do I know if noise levels are too high for my employees?

Measuring sound levels for the purpose of determining occupational noise exposure must take into account a “time-weighted average noise level of 85 dBA or higher over an 8-hour work shift.”

Consult your safety manager or an environmental safety and health professional for assistance with compliance and noise exposure mitigation. Resources are available from OSHA and industry groups.

How do I know whether noise levels are dangerous?

Three factors combine to determine whether you’re at risk for hearing damage from noise exposure: sound level, time and distance. Sounds above 85 decibels are risky and sounds above 125 decibels will cause immediate hearing damage.

The risks increase with the amount of time you’re exposed to loud noise, and how close you are to the source of that noise. The louder it is, the longer you’re exposed and the closer you are to it, the more you’re at risk for hearing damage.

What are the OSHA requirements for hearing protection?

The Occupational Safety and Health Administration (OSHA) requires employers to take steps to reduce occupational noise exposure when an employee is exposed to a “time-weighted average noise level of 85 dBA or higher over an 8-hour work shift.”

What is the Sonetics Personal Sound Dosimeter (PSD)?

Included in every Apex 3-Series Wireless Headset, the Sonetics Personal Sound Dosimeter (PSD), is the first line of defense for your hearing protection plan, alerting you to potentially hazardous noise levels. The PSD measures sound pressure levels using microphones inside the headset’s ear domes. The PSD records sound exposure data for up to 24 hours, or until the PSD is reset.

The PSD uses the data it collects about your noise exposure to begin lowering the maximum sound level of your headset’s speakers until you reach the 85dB threshold specified by OSHA standard 1901.95(c)(1). To put that in context, normal conversation is about 60dB.

When the PSD reaches 60% of total allowable noise exposure, it begins to lower the maximum decibel level of the headset’s ear dome speakers in steps, from 95dB down to 85dB after the PSD has recorded 90% of your maximum allowable noise exposure.

The PSD reports total noise exposure when you power down the headset. A voice prompt announces “Dosimeter” and a number from 0 to 100. The number is a percentage of your total time-weighted noise exposure over an eight-hour period.

What is a Noise Reduction Rating (NRR)?

The Environmental Protection Agency requires any hearing protector sold in the U.S. to have a noise reduction rating (NRR). NRR is a measure of a hearing protection device’s ability to reduce the wearer’s sound exposure. The higher the number, the greater the potential for noise reduction.

What is the Noise Reduction Rating (NRR) of a Sonetics wireless headset?

Sonetics headsets have a Noise Reduction Rating of 24 decibels (24dB NRR).

TEAM SYSTEM

How does the system work?

Sonetics wireless headsets connect to each other through a Base Station or ComHub using DECT7® wireless technology. DECT7 technology enables you to talk to team members without pushing buttons or waiting your turn.

It’s like being on a conference call. Everyone hears each other whenever someone speaks. You can talk when you want to, interrupt when you need to, and warn when you have to.

Learn more about DECT7 wireless technology.

How long do the batteries last in a ComHub?

You can expect up to 24 hours of battery life from the SCH305 ComHub, and up to 12 hours from the SCH310 and SCH310T ComHubs.

What’s the range of the system?

Up to 1,600 feet with an unbroken line of sight to the ComHub. Hang the ComHub in the middle of your work zone, and you’ve got a secure, portable communication ‘bubble’ that you can pick up and move wherever the work takes you. Your actual range may vary due to work site conditions. Read more on how to maximize system range.

How many people can talk on a system?

Connect up to 15 team members on a portable system. Installed systems (in a vehicle or building) can connect even larger teams. Contact your Sonetics representative for more information on large systems.

What is the battery life of my headset?

You will receive up to 24 hours of talk time after charging the headset for 4 hours.

What do I need to get started?

Wireless headsets, a ComHub to connect them and a case to store and protect your equipment. For more details, visit our Team page, or give us a call at 800.833.4558

How do I get started with my Sonetics Portable Wireless System?

Watch Your Guide to Getting Started With Sonetics.

 

Turning on Your Sonetics Portable Wireless System

Before you begin, disconnect your headsets and ComHub from their power supplies.

  1. Turn on the ComHub. Press the power button on the ComHub control panel. The green LED light will begin to flash to the right of the power button.
  2. Turn on the headset. Press and briefly hold the power button. The status LED on the left ear dome will begin flashing red.
  3. Listen for the headset to say “Sonetics on. Battery [high/medium/low].”
  4. Listen for the headset to say “Base station connected.”
  5. The headset’s status LED will change from flashing red to flashing green.
  6. Repeat Steps 2 through 4 for each additional headset.

 

Testing Team Communication

  1. You’re ready to test team communication once all your headsets report “Base station connected.” If you don’t hear that voice prompt for every headset you’re using today, see our video on Pairing Headsets to a Base Station.
  2. Have your team put on their headsets.
  3. Make sure the “TALK” label on the inside of the microphone boom is facing your mouth.
  4. Make sure the microphone is no more than 1/8(about a pinky finger’s width) from your lips.
  5. Speak into your microphone:
    1. You should be able to hear your own voice clearly in your ear dome speakers.
    2. Your team members should be able to hear you clearly when you speak.
  6. Adjust your volume if necessary.
    1. Use the PLUS (+) and MINUS () buttons on the left ear dome to change your speaker volume.

You’re ready to work!

How do I recharge the batteries?

Both the wireless headsets and the ComHub use Sonetics Lithium-Ion batteries that charge inside each device using the provided 12VDC wall adapters or by using the charging cables inside a Sonetics Charging Case.

APEX 3-SERIES WIRELESS HEADSETS

How do I know which model of Sonetics headset I have?

A sticker on the inside of the right ear dome displays your headset’s model and serial number. To see it, remove the ear seal and inner foam cover from the right ear dome (the one without the microphone boom).

How do the headsets sound?

Sonetics wireless headsets enable natural conversation in challenging environments; no yelling required. DECT7® wireless technology offers more audio bandwidth, which means the headsets sound great. We combined our industry-leading audio quality with our exclusive auto-leveling, noise cancelling microphone so that you can understand the subtle differences in what you hear even in the middle of a loud work zone.

Is there training available on headset operation?

Get up to speed on all the things you need to know about your Sonetics Portable Wireless System by watching our Video Training Series.

What are the headset’s basic features?

For a review of the headset’s button layout and basic operation, watch our Basic Features video.

What is Sonetics Stereo Listen-Through technology?

Microphones on the forward edge of each ear dome can be turned on to allow the user to hear environmental sound. Use Sonetics Listen-Through technology when you need to remain aware of hazards, monitor equipment or speak to someone outside your team without the need to remove your headset.

What happens if there’s a sudden loud noise while Sonetics Listen-Through technology is active? Could my hearing be damaged?

The maximum sound level that Sonetics Listen-Through technology will let you hear is 95 decibels. If a sound should exceed that (a gunshot or explosion, for example), the headset will instantly shut down the ear dome speakers, protecting you from the sudden noise. You’ll hear a few moments of silence, followed by a gradual return to your previous settings.

How do I reset the Personal Sound Dosimeter?

There are two ways to reset the Personal Sound Dosimeter. It will automatically reset after the headset has been powered off for at least six hours. You can also reset it manually via the headset’s Advanced Menu. Check the headset User Manual for detailed instructions.

How do I enable Sonetics Listen-Through technology on my headset?

Toggle the Listen-Through feature on and off by pressing the FWD (>) and BACK (<) arrow buttons on the right ear dome at the same time.

TIP: Listen-Through volume controls are independent of team audio volume. Mix in as much or as little as you need to stay safe and remain aware.

How do I adjust Listen-Through volume?

Press the FWD (>) and BACK (<) arrow buttons on the right ear dome to change Listen-Through volume.

TIP: Listen-Through volume cycles from OFF to MAXIMUM. There are a total of five volume settings.

How do I turn Listen-Through off temporarily without having to toggle the feature on and off every time?

When the Listen-Through feature is active, you may toggle between the OFF volume position and the last selected Listen-Through volume setting by briefly holding down the BACK (<) and FWD (>) arrow buttons respectively.

Can I connect a Bluetooth® wireless device to the headset?

You can pair a Bluetooth wireless device to either of our APX375 or APX379 headsets enabled with Bluetooth wireless technology. Here’s a short article on how to do this.

How do I pair a Bluetooth® wireless device to my headset?

To create a new Bluetooth pairing:

  1. Turn off the headset, then turn it back on.
  2. The headset will enter Bluetooth pairing mode for 10 minutes after power on.
  3. From your device’s Bluetooth connectivity options, search for new devices.
  4. Once the search is complete, select “Sonetics-HS##.” If prompted for a password, enter four zeros (0000).
How do I answer a phone call with my APX375 or APX379 wireless headset?

To answer or hang up a call, quickly press and release the Menu (□) button on the left ear dome.

What voice prompts are available?

The headset will respond to many button presses, menu selections and other status changes with voice prompts. For example, when you turn on the headset, you’ll hear “Sonetics on. Battery high. Base Station connected.”

How do I wear my headset and ensure it fits me?

For our complete illustrated fitment guide, refer to the User Manual. Here are a few key steps to remember when putting on your headset:

  1. Inspect the ear seals (the pads that rest against your head) for damage before use.
  2. While wearing, make sure that the ear seals rest against your skull without sitting on any part of your ear.
  3. The microphone should be no more than 1/8″ from your mouth.
  4. Adjust the headband or soft strap for a comfortable, gentle fit across the crown of your head.

It’s normal to feel a bit of pressure when you wear the headset properly. The seal protects you from dangerous noise levels.

How do I pair my headset to a base station?

Watch this quick video on how to pair a headset to a base station, or review the full instructions in the User Manual.

What is the battery life of my headset?

You will receive up to 24 hours of talk time after charging the headset for 4 hours.

How do I know how much battery life is left in my headset?

A status LED on the left ear dome will flash from 1 to 4 times when the headset is powered on. Four flashes indicates a full charge. A single flash means it’s time to recharge the headset.

How do I charge my headset?

Use the provided 12VDC regulated wall adapter or one of the headset charging cables in your Sonetics Charging Case. For details on vehicle charging, refer to the User Manual.

Can I wear the headset with a hard hat?

Absolutely. The headband’s fit is adjustable and also reconfigurable into “under-helmet” wear that puts a soft strap over your head and rotates the hard headband behind your neck. It works for most hard hats and ball caps.

We also offer hard hat adapters that mount each ear dome to a heavy-duty adjustable clip that fits the attachment points of most standard and specialty hard hats.

Can I connect a two-way radio?

You can connect virtually any make/model of portable two-way radio. For details on how it works, check out this short article.

My working conditions are harsh. Are the headsets tough?

Sonetics wireless headsets are built to handle rugged working conditions like rain, snow, mud and dust. They’re IP66-rated, dustproof, water-resistant, and operate between -20°F and 140°F.

What is the Noise Reduction Rating (NRR) of a Sonetics wireless headset?

Sonetics headsets have a Noise Reduction Rating of 24 decibels (24dB NRR).

COMHUB & BASE STATION

What is a wireless Base Station?

It’s the component in a Sonetics Wireless Communication System that connects wireless headsets together. The SON150 Base Station can connect up to five wireless headsets.

How do I pair my headset to the Base Station?

Watch this quick video on how to pair a headset to a base station, or review the full instructions in the User Manual.

TIP: Open the ComHub red bag, remove the black case and open its lid to access the Base Station before beginning the pairing procedure.

What is a ComHub?

The ComHub stores the wireless base station in a portable, battery-operated, weatherproof case. As such, you can pick up the ComHub and carry it around the work zone with you. You also use the ComHub to connect a two-way radio.

How long do the batteries last in a ComHub?

You can expect up to 24 hours of battery life from the SCH305 ComHub, and up to 12 hours from the SCH310 and SCH310T ComHubs.

How do I know how much battery power is left in the ComHub?

A status LED next to the power button flashes from 1 to 4 times when the ComHub is powered on. Four flashes indicates a full charge. A single flash means it’s time to charge the ComHub.

How do I charge the ComHub?

Use the provided 12VDC regulated wall adapter or the ComHub charging cable in your Sonetics Charging Case. For details on vehicle charging, refer to the ComHub User Manual.

How do I make sure I’m getting the most range out of my Sonetics system?

Make sure you position the ComHub upright (there are stickers on the case to help you orient it). Raise it up off the ground as much as is safe, and try to have as few obstacles between the ComHub and the headsets as possible (clear line of sight).

For more details on maximizing the ComHub’s performance, read this article.

Can I connect a two-way radio?

You can connect virtually any make/model of portable two-way radio. For details on how it works, check out this short article.

How do I connect a two-way radio to the ComHub?

Watch this quick video on how to connect a portable two-way radio to the ComHub, or review the full instructions in the ComHub User Manual.

How many channels are available?

You can select from up to five channels available on the Base Station and switch between them with a button on the headset. The factory default is a single channel. To add more, switch your Base Station to Channel Mode by watching this quick video.

BASIC TROUBLESHOOTING

My headset will not turn on. What do I do?
  1. Press and briefly hold the power button on the right ear dome.
  2. The status LED on the left ear dome should begin flashing.
  3. If the Status LED does not flash, connect the headset to the power adapter and allow it to charge. Allow the headset battery to charge for a minimum of 4 hours to allow for up to 24 hours of operational use.

If the headset will not turn on after performing Steps 1-3, contact Technical Support

I can’t hear myself or my team. What do I do?
  1. Is the ComHub or Base Station powered on? Check the ComHub’s status LED (to the right of the power button). It should be flashing green. If not, press the power button.
    1. If you’re using a stand-alone wireless Base Station, connect it to your power source using the supplied 12VDC adapter. The Base Station’s power LED will show a steady green.
  2. Is the headset powered on? Check the headset’s status LED on the left ear dome. If there is no light, press and briefly hold the power button on the right ear dome. The status LED should begin flashing red, and you’ll hear a voice prompt announce “Sonetics on.”
  3. Is the headset paired to its base station? As the headset turns on, a voice prompt will announce “Sonetics on. Battery (high/medium/low).” If you turned on your ComHub prior, the headset will announce “Base station connected” when pairing is complete. If you don’t hear that prompt, check the headset’s status LED. It will flash green if it’s paired to your ComHub or base station. If it’s flashing red, it’s powered on but not paired. Follow the procedure in Pairing Headsets to Base Stations.
  4. Check the volume level. If your team members can hear you but you cannot hear them or yourself, adjust your headset’s volume level using the Plus (Ê) and Minus () buttons on the left ear dome.
  5. Check the microphone sensitivity setting. If you hear your voice cutting in and out, or your team reports hearing outside noise when you speak, adjusting the microphone’s sensitivity to sound should eliminate the problem. Follow the steps in Adjusting Microphone Sensitivity.

Check the radio/intercom transmit setting. If neither you nor your team can hear your voice, check the headset’s radio/intercom transmit setting. The default mode is Radio VOX with hands-free intercom and push-to-talk for radio transmit. Return the headset to its default transmit mode by following the procedures in the User Manual to access the Advanced Menu and adjust the radio/intercom transmit setting.

My headset powers on for a short time, then powers off when attempting to pair it. What do I do?
  1. Ensure the headset you are attempting to pair is one designed to pair to a Wireless Base Station (APX377, APX379). All other headset models (APX372, APX373, APX375) do not have the capability to perform wireless communication to a Wireless Base.
  2. Ensure the headset powers on properly and has a sufficient battery charge.
  3. If the headset is a model APX372, APX373, or APX375, the headset is operating as expected.
  4. If headset is a model APX377 or APX379, attempt to perform a firmware upgrade on the headset.
  5. After the firmware upgrade has successfully completed, attempt again to turn on the wireless headset and pair it to the Wireless Base Station.
  6. If the pairing is successful, the problem is resolved.

If the problem continues, contact Service.

+ BEFORE YOU BUY

BEFORE YOU BUY

How do the headsets sound?

Sonetics wireless headsets enable natural conversation in challenging environments; no yelling required. DECT7® wireless technology offers more audio bandwidth, which means the headsets sound great. We combined our industry-leading audio quality with our exclusive auto-leveling, noise cancelling microphone so that you can understand the subtle differences in what you hear even in the middle of a loud work zone.

How does the system work?

Sonetics wireless headsets connect to each other through a Base Station or ComHub using DECT7® wireless technology. DECT7 technology enables you to talk to team members without pushing buttons or waiting your turn.

It’s like being on a conference call. Everyone hears each other whenever someone speaks. You can talk when you want to, interrupt when you need to, and warn when you have to.

Learn more about DECT7 wireless technology.

Can I connect my cell phone?

You can pair a Bluetooth® wireless device to either of our APX375 or APX379 headsets enabled with Bluetooth wireless technology. Read the article.

What’s the range of the system?

Up to 1,600 feet with an unbroken line of sight to the ComHub. Hang the ComHub in the middle of your work zone, and you’ve got a secure, portable communication ‘bubble’ that you can pick up and move wherever the work takes you. Your actual range may vary due to work site conditions. Read more on how to maximize system range.

How many people can talk on a system?

Connect up to 15 team members on a portable system. Installed systems (in a vehicle or building) can connect even larger teams. Contact your Sonetics representative for more information on large systems.

What do I need to get started?

Wireless headsets, a ComHub to connect them and a case to store and protect your equipment. For more details, visit our Team page, or give us a call at 800.833.4558

How long is the warranty?

The standard warranty is 1 year, and you can extend it to 3 years from date of purchase with our ComCare Service Program. Full program details are here.

I don’t feel safe when I wear hearing protection. How are Sonetics headsets different?

Sonetics Stereo Listen-Through Technology lets you mix in environmental sound so you can monitor equipment, hear warnings or keep an ear on traffic, all without removing your hearing protection or losing contact with your team.

Can I wear the headset with a hard hat?

Absolutely. The headband’s fit is adjustable and also reconfigurable into “under-helmet” wear that puts a soft strap over your head and rotates the hard headband behind your neck. It works for most hard hats and ball caps.

We also offer hard hat adapters that mount each ear dome to a heavy-duty adjustable clip that fits the attachment points of most standard and specialty hard hats.

Can I connect a two-way radio?

You can connect virtually any make/model of portable two-way radio. For details on how it works, check out this short article.

My working conditions are harsh. Are the headsets tough?

Sonetics wireless headsets are built to handle rugged working conditions like rain, snow, mud and dust. They’re IP66-rated, dustproof, water-resistant, and operate between -20°F and 140°F.

How many channels are available?

You can select from up to five channels available on the Base Station and switch between them with a button on the headset. The factory default is a single channel. To add more, switch your Base Station to Channel Mode by watching this quick video.

Are replacement parts available for the headset?

Accessories like replacement batteries, ear seals, mic muffs for wind noise reduction, ear dome ruggedizers and more are available from our online store or your Authorized Sonetics Reseller.

+ HEARING PROTECTION

HEARING PROTECTION

How are sound levels measured in industrial work environments?

Two devices are commonly used to measure sound levels in commercial and industrial workplaces.

A sound level meter is used to measure sound pressure levels in decibels (dB). The device is often tripod-mounted and used in a fixed location.

A noise dosimeter is a specialized, portable sound meter used to measure a worker’s noise exposure over time and small enough to be worn for an entire shift.

How do I know if noise levels are too high for my employees?

Measuring sound levels for the purpose of determining occupational noise exposure must take into account a “time-weighted average noise level of 85 dBA or higher over an 8-hour work shift.”

Consult your safety manager or an environmental safety and health professional for assistance with compliance and noise exposure mitigation. Resources are available from OSHA and industry groups.

How do I know whether noise levels are dangerous?

Three factors combine to determine whether you’re at risk for hearing damage from noise exposure: sound level, time and distance. Sounds above 85 decibels are risky and sounds above 125 decibels will cause immediate hearing damage.

The risks increase with the amount of time you’re exposed to loud noise, and how close you are to the source of that noise. The louder it is, the longer you’re exposed and the closer you are to it, the more you’re at risk for hearing damage.

What are the OSHA requirements for hearing protection?

The Occupational Safety and Health Administration (OSHA) requires employers to take steps to reduce occupational noise exposure when an employee is exposed to a “time-weighted average noise level of 85 dBA or higher over an 8-hour work shift.”

What is the Sonetics Personal Sound Dosimeter (PSD)?

Included in every Apex 3-Series Wireless Headset, the Sonetics Personal Sound Dosimeter (PSD), is the first line of defense for your hearing protection plan, alerting you to potentially hazardous noise levels. The PSD measures sound pressure levels using microphones inside the headset’s ear domes. The PSD records sound exposure data for up to 24 hours, or until the PSD is reset.

The PSD uses the data it collects about your noise exposure to begin lowering the maximum sound level of your headset’s speakers until you reach the 85dB threshold specified by OSHA standard 1901.95(c)(1). To put that in context, normal conversation is about 60dB.

When the PSD reaches 60% of total allowable noise exposure, it begins to lower the maximum decibel level of the headset’s ear dome speakers in steps, from 95dB down to 85dB after the PSD has recorded 90% of your maximum allowable noise exposure.

The PSD reports total noise exposure when you power down the headset. A voice prompt announces “Dosimeter” and a number from 0 to 100. The number is a percentage of your total time-weighted noise exposure over an eight-hour period.

What is a Noise Reduction Rating (NRR)?

The Environmental Protection Agency requires any hearing protector sold in the U.S. to have a noise reduction rating (NRR). NRR is a measure of a hearing protection device’s ability to reduce the wearer’s sound exposure. The higher the number, the greater the potential for noise reduction.

What is the Noise Reduction Rating (NRR) of a Sonetics wireless headset?

Sonetics headsets have a Noise Reduction Rating of 24 decibels (24dB NRR).

+ TEAM SYSTEM

TEAM SYSTEM

How does the system work?

Sonetics wireless headsets connect to each other through a Base Station or ComHub using DECT7® wireless technology. DECT7 technology enables you to talk to team members without pushing buttons or waiting your turn.

It’s like being on a conference call. Everyone hears each other whenever someone speaks. You can talk when you want to, interrupt when you need to, and warn when you have to.

Learn more about DECT7 wireless technology.

How long do the batteries last in a ComHub?

You can expect up to 24 hours of battery life from the SCH305 ComHub, and up to 12 hours from the SCH310 and SCH310T ComHubs.

What’s the range of the system?

Up to 1,600 feet with an unbroken line of sight to the ComHub. Hang the ComHub in the middle of your work zone, and you’ve got a secure, portable communication ‘bubble’ that you can pick up and move wherever the work takes you. Your actual range may vary due to work site conditions. Read more on how to maximize system range.

How many people can talk on a system?

Connect up to 15 team members on a portable system. Installed systems (in a vehicle or building) can connect even larger teams. Contact your Sonetics representative for more information on large systems.

What is the battery life of my headset?

You will receive up to 24 hours of talk time after charging the headset for 4 hours.

What do I need to get started?

Wireless headsets, a ComHub to connect them and a case to store and protect your equipment. For more details, visit our Team page, or give us a call at 800.833.4558

How do I get started with my Sonetics Portable Wireless System?

Watch Your Guide to Getting Started With Sonetics.

 

Turning on Your Sonetics Portable Wireless System

Before you begin, disconnect your headsets and ComHub from their power supplies.

  1. Turn on the ComHub. Press the power button on the ComHub control panel. The green LED light will begin to flash to the right of the power button.
  2. Turn on the headset. Press and briefly hold the power button. The status LED on the left ear dome will begin flashing red.
  3. Listen for the headset to say “Sonetics on. Battery [high/medium/low].”
  4. Listen for the headset to say “Base station connected.”
  5. The headset’s status LED will change from flashing red to flashing green.
  6. Repeat Steps 2 through 4 for each additional headset.

 

Testing Team Communication

  1. You’re ready to test team communication once all your headsets report “Base station connected.” If you don’t hear that voice prompt for every headset you’re using today, see our video on Pairing Headsets to a Base Station.
  2. Have your team put on their headsets.
  3. Make sure the “TALK” label on the inside of the microphone boom is facing your mouth.
  4. Make sure the microphone is no more than 1/8(about a pinky finger’s width) from your lips.
  5. Speak into your microphone:
    1. You should be able to hear your own voice clearly in your ear dome speakers.
    2. Your team members should be able to hear you clearly when you speak.
  6. Adjust your volume if necessary.
    1. Use the PLUS (+) and MINUS () buttons on the left ear dome to change your speaker volume.

You’re ready to work!

How do I recharge the batteries?

Both the wireless headsets and the ComHub use Sonetics Lithium-Ion batteries that charge inside each device using the provided 12VDC wall adapters or by using the charging cables inside a Sonetics Charging Case.

+ HEADSETS

APEX 3-SERIES WIRELESS HEADSETS

How do I know which model of Sonetics headset I have?

A sticker on the inside of the right ear dome displays your headset’s model and serial number. To see it, remove the ear seal and inner foam cover from the right ear dome (the one without the microphone boom).

How do the headsets sound?

Sonetics wireless headsets enable natural conversation in challenging environments; no yelling required. DECT7® wireless technology offers more audio bandwidth, which means the headsets sound great. We combined our industry-leading audio quality with our exclusive auto-leveling, noise cancelling microphone so that you can understand the subtle differences in what you hear even in the middle of a loud work zone.

Is there training available on headset operation?

Get up to speed on all the things you need to know about your Sonetics Portable Wireless System by watching our Video Training Series.

What are the headset’s basic features?

For a review of the headset’s button layout and basic operation, watch our Basic Features video.

What is Sonetics Stereo Listen-Through technology?

Microphones on the forward edge of each ear dome can be turned on to allow the user to hear environmental sound. Use Sonetics Listen-Through technology when you need to remain aware of hazards, monitor equipment or speak to someone outside your team without the need to remove your headset.

What happens if there’s a sudden loud noise while Sonetics Listen-Through technology is active? Could my hearing be damaged?

The maximum sound level that Sonetics Listen-Through technology will let you hear is 95 decibels. If a sound should exceed that (a gunshot or explosion, for example), the headset will instantly shut down the ear dome speakers, protecting you from the sudden noise. You’ll hear a few moments of silence, followed by a gradual return to your previous settings.

How do I reset the Personal Sound Dosimeter?

There are two ways to reset the Personal Sound Dosimeter. It will automatically reset after the headset has been powered off for at least six hours. You can also reset it manually via the headset’s Advanced Menu. Check the headset User Manual for detailed instructions.

How do I enable Sonetics Listen-Through technology on my headset?

Toggle the Listen-Through feature on and off by pressing the FWD (>) and BACK (<) arrow buttons on the right ear dome at the same time.

TIP: Listen-Through volume controls are independent of team audio volume. Mix in as much or as little as you need to stay safe and remain aware.

How do I adjust Listen-Through volume?

Press the FWD (>) and BACK (<) arrow buttons on the right ear dome to change Listen-Through volume.

TIP: Listen-Through volume cycles from OFF to MAXIMUM. There are a total of five volume settings.

How do I turn Listen-Through off temporarily without having to toggle the feature on and off every time?

When the Listen-Through feature is active, you may toggle between the OFF volume position and the last selected Listen-Through volume setting by briefly holding down the BACK (<) and FWD (>) arrow buttons respectively.

Can I connect a Bluetooth® wireless device to the headset?

You can pair a Bluetooth wireless device to either of our APX375 or APX379 headsets enabled with Bluetooth wireless technology. Here’s a short article on how to do this.

How do I pair a Bluetooth® wireless device to my headset?

To create a new Bluetooth pairing:

  1. Turn off the headset, then turn it back on.
  2. The headset will enter Bluetooth pairing mode for 10 minutes after power on.
  3. From your device’s Bluetooth connectivity options, search for new devices.
  4. Once the search is complete, select “Sonetics-HS##.” If prompted for a password, enter four zeros (0000).
How do I answer a phone call with my APX375 or APX379 wireless headset?

To answer or hang up a call, quickly press and release the Menu (□) button on the left ear dome.

What voice prompts are available?

The headset will respond to many button presses, menu selections and other status changes with voice prompts. For example, when you turn on the headset, you’ll hear “Sonetics on. Battery high. Base Station connected.”

How do I wear my headset and ensure it fits me?

For our complete illustrated fitment guide, refer to the User Manual. Here are a few key steps to remember when putting on your headset:

  1. Inspect the ear seals (the pads that rest against your head) for damage before use.
  2. While wearing, make sure that the ear seals rest against your skull without sitting on any part of your ear.
  3. The microphone should be no more than 1/8″ from your mouth.
  4. Adjust the headband or soft strap for a comfortable, gentle fit across the crown of your head.

It’s normal to feel a bit of pressure when you wear the headset properly. The seal protects you from dangerous noise levels.

How do I pair my headset to a base station?

Watch this quick video on how to pair a headset to a base station, or review the full instructions in the User Manual.

What is the battery life of my headset?

You will receive up to 24 hours of talk time after charging the headset for 4 hours.

How do I know how much battery life is left in my headset?

A status LED on the left ear dome will flash from 1 to 4 times when the headset is powered on. Four flashes indicates a full charge. A single flash means it’s time to recharge the headset.

How do I charge my headset?

Use the provided 12VDC regulated wall adapter or one of the headset charging cables in your Sonetics Charging Case. For details on vehicle charging, refer to the User Manual.

Can I wear the headset with a hard hat?

Absolutely. The headband’s fit is adjustable and also reconfigurable into “under-helmet” wear that puts a soft strap over your head and rotates the hard headband behind your neck. It works for most hard hats and ball caps.

We also offer hard hat adapters that mount each ear dome to a heavy-duty adjustable clip that fits the attachment points of most standard and specialty hard hats.

Can I connect a two-way radio?

You can connect virtually any make/model of portable two-way radio. For details on how it works, check out this short article.

My working conditions are harsh. Are the headsets tough?

Sonetics wireless headsets are built to handle rugged working conditions like rain, snow, mud and dust. They’re IP66-rated, dustproof, water-resistant, and operate between -20°F and 140°F.

What is the Noise Reduction Rating (NRR) of a Sonetics wireless headset?

Sonetics headsets have a Noise Reduction Rating of 24 decibels (24dB NRR).

+ COMHUB & BASE STATION

COMHUB & BASE STATION

What is a wireless Base Station?

It’s the component in a Sonetics Wireless Communication System that connects wireless headsets together. The SON150 Base Station can connect up to five wireless headsets.

How do I pair my headset to the Base Station?

Watch this quick video on how to pair a headset to a base station, or review the full instructions in the User Manual.

TIP: Open the ComHub red bag, remove the black case and open its lid to access the Base Station before beginning the pairing procedure.

What is a ComHub?

The ComHub stores the wireless base station in a portable, battery-operated, weatherproof case. As such, you can pick up the ComHub and carry it around the work zone with you. You also use the ComHub to connect a two-way radio.

How long do the batteries last in a ComHub?

You can expect up to 24 hours of battery life from the SCH305 ComHub, and up to 12 hours from the SCH310 and SCH310T ComHubs.

How do I know how much battery power is left in the ComHub?

A status LED next to the power button flashes from 1 to 4 times when the ComHub is powered on. Four flashes indicates a full charge. A single flash means it’s time to charge the ComHub.

How do I charge the ComHub?

Use the provided 12VDC regulated wall adapter or the ComHub charging cable in your Sonetics Charging Case. For details on vehicle charging, refer to the ComHub User Manual.

How do I make sure I’m getting the most range out of my Sonetics system?

Make sure you position the ComHub upright (there are stickers on the case to help you orient it). Raise it up off the ground as much as is safe, and try to have as few obstacles between the ComHub and the headsets as possible (clear line of sight).

For more details on maximizing the ComHub’s performance, read this article.

Can I connect a two-way radio?

You can connect virtually any make/model of portable two-way radio. For details on how it works, check out this short article.

How do I connect a two-way radio to the ComHub?

Watch this quick video on how to connect a portable two-way radio to the ComHub, or review the full instructions in the ComHub User Manual.

How many channels are available?

You can select from up to five channels available on the Base Station and switch between them with a button on the headset. The factory default is a single channel. To add more, switch your Base Station to Channel Mode by watching this quick video.

+ BASIC TROUBLESHOOTING

BASIC TROUBLESHOOTING

My headset will not turn on. What do I do?
  1. Press and briefly hold the power button on the right ear dome.
  2. The status LED on the left ear dome should begin flashing.
  3. If the Status LED does not flash, connect the headset to the power adapter and allow it to charge. Allow the headset battery to charge for a minimum of 4 hours to allow for up to 24 hours of operational use.

If the headset will not turn on after performing Steps 1-3, contact Technical Support

I can’t hear myself or my team. What do I do?
  1. Is the ComHub or Base Station powered on? Check the ComHub’s status LED (to the right of the power button). It should be flashing green. If not, press the power button.
    1. If you’re using a stand-alone wireless Base Station, connect it to your power source using the supplied 12VDC adapter. The Base Station’s power LED will show a steady green.
  2. Is the headset powered on? Check the headset’s status LED on the left ear dome. If there is no light, press and briefly hold the power button on the right ear dome. The status LED should begin flashing red, and you’ll hear a voice prompt announce “Sonetics on.”
  3. Is the headset paired to its base station? As the headset turns on, a voice prompt will announce “Sonetics on. Battery (high/medium/low).” If you turned on your ComHub prior, the headset will announce “Base station connected” when pairing is complete. If you don’t hear that prompt, check the headset’s status LED. It will flash green if it’s paired to your ComHub or base station. If it’s flashing red, it’s powered on but not paired. Follow the procedure in Pairing Headsets to Base Stations.
  4. Check the volume level. If your team members can hear you but you cannot hear them or yourself, adjust your headset’s volume level using the Plus (Ê) and Minus () buttons on the left ear dome.
  5. Check the microphone sensitivity setting. If you hear your voice cutting in and out, or your team reports hearing outside noise when you speak, adjusting the microphone’s sensitivity to sound should eliminate the problem. Follow the steps in Adjusting Microphone Sensitivity.

Check the radio/intercom transmit setting. If neither you nor your team can hear your voice, check the headset’s radio/intercom transmit setting. The default mode is Radio VOX with hands-free intercom and push-to-talk for radio transmit. Return the headset to its default transmit mode by following the procedures in the User Manual to access the Advanced Menu and adjust the radio/intercom transmit setting.

My headset powers on for a short time, then powers off when attempting to pair it. What do I do?
  1. Ensure the headset you are attempting to pair is one designed to pair to a Wireless Base Station (APX377, APX379). All other headset models (APX372, APX373, APX375) do not have the capability to perform wireless communication to a Wireless Base.
  2. Ensure the headset powers on properly and has a sufficient battery charge.
  3. If the headset is a model APX372, APX373, or APX375, the headset is operating as expected.
  4. If headset is a model APX377 or APX379, attempt to perform a firmware upgrade on the headset.
  5. After the firmware upgrade has successfully completed, attempt again to turn on the wireless headset and pair it to the Wireless Base Station.
  6. If the pairing is successful, the problem is resolved.

If the problem continues, contact Service.

COMCARE SERVICE PROGRAM

COMPREHENSIVE CARE FOR YOUR SONETICS PRODUCTS.
  • Our ComCare Service Program extends the standard coverage on your Sonetics communication system up to three years from the purchase date.
  • Unique service and support solution includes live expert technical assistance, repair coverage, and discounts of up to 50 percent on batteries and non-warranty repairs — all for one low price.
  • Unrivaled turnaround time means less downtime.
  • Quick and easy registration.
ComCare Service Program

DOCUMENTS & RESOURCES

SEE OUR HOW-TO-VIDEOS FOR ADDITIONAL ASSISTANCE. NEED MORE? PLEASE CONTACT US.

SONETICS STANDARD LIMITED WARRANTY

Sonetics Corporation (“Sonetics”) warrants to the original purchaser of its products that products will be free from defects in materials and workmanship under normal and proper use for the period of one (1) year from date of purchase.

Sonetics Corporation will repair or replace, at its option, any products showing factory defects during this warranty period, subject to the following provisions and obligations:

  • This warranty applies only to a new product sold through authorized channels of distribution.
  • All work under warranty must be performed by Sonetics Corporation or Sonetics Authorized Service Center.
  • All returned products must be shipped to our address, freight prepaid and Sonetics will return products to customer via ground freight. Any expedite fees or additional freight charges will be charged to customer.
  • Any attempt to repair, service, or alter the product in any way voids this warranty.
  • This warranty does not apply in the event of accident, abuse, misuse, liquid contact, improper installation, unauthorized repair, tampering, modification, fire, earthquake, or damage from other external sources – including damage caused by user-replaceable parts.

This warranty does not apply to:

  1. Consumable parts such as batteries, ear seals, intercom bags, cables, external power supplies, parts listed as accessories to a system, or other parts designed to diminish in function over time unless a failure is due to a defect in materials or workmanship;
  2. Cosmetic damage or to defects caused by normal wear and tear or aging of the product;
  3. Damage caused by use with non-Sonetics products;
  4. Damage caused by operating the product outside the permitted or intended uses or environments described by Sonetics;
  5. Damage caused by service performed by anyone who is not a representative of Sonetics or an Sonetics Authorized Service Provider;
  6. A product or part that has been modified without the written permission of Sonetics;
  7. If any Sonetics serial number has been removed or defaced.

This warranty does not extend to any other equipment, apparatus, vehicle, aircraft, or watercraft to which this product may be attached or connected.

THE FOREGOING IS YOUR SOLE REMEDY FOR FAILURE IN SERVICE OR DEFECTS. SONETICS CORPORATION SHALL NOT BE LIABLE UNDER THIS OR ANY IMPLIED WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR FOR ANY INSTALLATION OR REMOVAL COSTS OR OTHER SERVICE FEES. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. TO THE EXTENT THAT THIS EXCLUSION IS NOT LEGALLY ENFORCEABLE, THE DURATION OF SUCH IMPLIED WARRANTIES SHALL BE LIMITED TO ONE (1) YEAR FROM DATE OF PURCHASE. NO SUIT FOR BREACH OF EXPRESS OR IMPLIED WARRANTY MAY BE BROUGHT AFTER ONE (1) YEAR FROM DATE OF PURCHASE.

Subject to the terms and limitations of this Sonetics Standard Limited Warranty, this warranty covers any new covered product found to be defective within the applicable warranty period. Sonetics reserves the right to examine the alleged defective covered product to determine whether this Sonetics Standard Limited Warranty is applicable, and final determination of warranty coverage lies solely with Sonetics. If Sonetics determines that warranty coverage applies, Sonetics reserves the right to either repair or replace a covered product or any part thereof, as determined by Sonetics in its sole discretion. If the product has been subjected to conditions which exclude coverage under the warranty, customer will be so advised. Customer may then authorize paid repair service or other disposition of the product. Notwithstanding any other provision of this warranty, if you sell or otherwise transfer ownership of your covered product, this Sonetics Standard Limited Warranty shall automatically terminate.

HEADSETS  |  BASE STATIONS & COMHUBS
User manuals for previous-generation wired and wireless communication products:

 

WIRELESS HEADSETS

 

COMHUBS & BASE STATIONS

+ MANUALS & GUIDES
+ PRODUCT INFO
+ WARRANTY

SONETICS STANDARD LIMITED WARRANTY

Sonetics Corporation (“Sonetics”) warrants to the original purchaser of its products that products will be free from defects in materials and workmanship under normal and proper use for the period of one (1) year from date of purchase.

Sonetics Corporation will repair or replace, at its option, any products showing factory defects during this warranty period, subject to the following provisions and obligations:

  • This warranty applies only to a new product sold through authorized channels of distribution.
  • All work under warranty must be performed by Sonetics Corporation or Sonetics Authorized Service Center.
  • All returned products must be shipped to our address, freight prepaid and Sonetics will return products to customer via ground freight. Any expedite fees or additional freight charges will be charged to customer.
  • Any attempt to repair, service, or alter the product in any way voids this warranty.
  • This warranty does not apply in the event of accident, abuse, misuse, liquid contact, improper installation, unauthorized repair, tampering, modification, fire, earthquake, or damage from other external sources – including damage caused by user-replaceable parts.

This warranty does not apply to:

  1. Consumable parts such as batteries, ear seals, intercom bags, cables, external power supplies, parts listed as accessories to a system, or other parts designed to diminish in function over time unless a failure is due to a defect in materials or workmanship;
  2. Cosmetic damage or to defects caused by normal wear and tear or aging of the product;
  3. Damage caused by use with non-Sonetics products;
  4. Damage caused by operating the product outside the permitted or intended uses or environments described by Sonetics;
  5. Damage caused by service performed by anyone who is not a representative of Sonetics or an Sonetics Authorized Service Provider;
  6. A product or part that has been modified without the written permission of Sonetics;
  7. If any Sonetics serial number has been removed or defaced.

This warranty does not extend to any other equipment, apparatus, vehicle, aircraft, or watercraft to which this product may be attached or connected.

THE FOREGOING IS YOUR SOLE REMEDY FOR FAILURE IN SERVICE OR DEFECTS. SONETICS CORPORATION SHALL NOT BE LIABLE UNDER THIS OR ANY IMPLIED WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR FOR ANY INSTALLATION OR REMOVAL COSTS OR OTHER SERVICE FEES. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. TO THE EXTENT THAT THIS EXCLUSION IS NOT LEGALLY ENFORCEABLE, THE DURATION OF SUCH IMPLIED WARRANTIES SHALL BE LIMITED TO ONE (1) YEAR FROM DATE OF PURCHASE. NO SUIT FOR BREACH OF EXPRESS OR IMPLIED WARRANTY MAY BE BROUGHT AFTER ONE (1) YEAR FROM DATE OF PURCHASE.

Subject to the terms and limitations of this Sonetics Standard Limited Warranty, this warranty covers any new covered product found to be defective within the applicable warranty period. Sonetics reserves the right to examine the alleged defective covered product to determine whether this Sonetics Standard Limited Warranty is applicable, and final determination of warranty coverage lies solely with Sonetics. If Sonetics determines that warranty coverage applies, Sonetics reserves the right to either repair or replace a covered product or any part thereof, as determined by Sonetics in its sole discretion. If the product has been subjected to conditions which exclude coverage under the warranty, customer will be so advised. Customer may then authorize paid repair service or other disposition of the product. Notwithstanding any other provision of this warranty, if you sell or otherwise transfer ownership of your covered product, this Sonetics Standard Limited Warranty shall automatically terminate.

+ LEGACY PRODUCTS

HEADSETS  |  BASE STATIONS & COMHUBS
User manuals for previous-generation wired and wireless communication products:

 

WIRELESS HEADSETS

 

COMHUBS & BASE STATIONS

UPDATE FIRMWARE

Download the latest firmware and update your headsets.

TALK WITH ONE OF OUR EXPERTS TODAY.

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