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Watch our self-guided video training series on Apex 3-Series wireless headsets. From basic features to updating your headset’s firmware, these short videos will get you started.

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SONETICS STANDARD LIMITED WARRANTY

Sonetics Corporation (“Sonetics”) warrants to the original purchaser of its products that products will be free from defects in materials and workmanship under normal and proper use for the period of one (1) year from date of purchase.

Sonetics Corporation will repair or replace, at its option, any products showing factory defects during this warranty period, subject to the following provisions and obligations:

  • This warranty applies only to a new product sold through authorized channels of distribution.
  • All work under warranty must be performed by Sonetics Corporation or Sonetics Authorized Service Center.
  • All returned products must be shipped to our address, freight prepaid and Sonetics will return products to customer via ground freight. Any expedite fees or additional freight charges will be charged to customer.
  • Any attempt to repair, service, or alter the product in any way voids this warranty.
  • This warranty does not apply in the event of accident, abuse, misuse, liquid contact, improper installation, unauthorized repair, tampering, modification, fire, earthquake, or damage from other external sources – including damage caused by user-replaceable parts.

This warranty does not apply to:

  1. Consumable parts such as batteries, ear seals, intercom bags, cables, external power supplies, parts listed as accessories to a system, or other parts designed to diminish in function over time unless a failure is due to a defect in materials or workmanship;
  2. Cosmetic damage or to defects caused by normal wear and tear or aging of the product;
  3. Damage caused by use with non-Sonetics products;
  4. Damage caused by operating the product outside the permitted or intended uses or environments described by Sonetics;
  5. Damage caused by service performed by anyone who is not a representative of Sonetics or an Sonetics Authorized Service Provider;
  6. A product or part that has been modified without the written permission of Sonetics;
  7. If any Sonetics serial number has been removed or defaced.

This warranty does not extend to any other equipment, apparatus, vehicle, aircraft, or watercraft to which this product may be attached or connected.

THE FOREGOING IS YOUR SOLE REMEDY FOR FAILURE IN SERVICE OR DEFECTS. SONETICS CORPORATION SHALL NOT BE LIABLE UNDER THIS OR ANY IMPLIED WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR FOR ANY INSTALLATION OR REMOVAL COSTS OR OTHER SERVICE FEES. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. TO THE EXTENT THAT THIS EXCLUSION IS NOT LEGALLY ENFORCEABLE, THE DURATION OF SUCH IMPLIED WARRANTIES SHALL BE LIMITED TO ONE (1) YEAR FROM DATE OF PURCHASE. NO SUIT FOR BREACH OF EXPRESS OR IMPLIED WARRANTY MAY BE BROUGHT AFTER ONE (1) YEAR FROM DATE OF PURCHASE.

Subject to the terms and limitations of this Sonetics Standard Limited Warranty, this warranty covers any new covered product found to be defective within the applicable warranty period. Sonetics reserves the right to examine the alleged defective covered product to determine whether this Sonetics Standard Limited Warranty is applicable, and final determination of warranty coverage lies solely with Sonetics. If Sonetics determines that warranty coverage applies, Sonetics reserves the right to either repair or replace a covered product or any part thereof, as determined by Sonetics in its sole discretion. If the product has been subjected to conditions which exclude coverage under the warranty, customer will be so advised. Customer may then authorize paid repair service or other disposition of the product. Notwithstanding any other provision of this warranty, if you sell or otherwise transfer ownership of your covered product, this Sonetics Standard Limited Warranty shall automatically terminate.

ComCare Service Program

Extend the standard coverage on your Sonetics communication system up to 3 years from the original purchase date. This unique service and support solution includes live expert technical assistance and repair coverage — all for one low price. Purchase ComCare at the same time as your equipment in order to take maximum advantage of these special program benefits:

  • 5-day turn-around time means less downtime
  • Extends technical support for 3 years from equipment purchase date
  • 2-day return freight on ComCare repairs – protects you against increases in shipping costs (available to US addresses only)

To order ComCare, contact your local Sonetics reseller, or call us at (877) 685-4838. The standard Sonetics limited warranty and ComCare Extended Service Program are available only to the original purchaser, and are in lieu of all other warranties, expressed or implied.

COMCARE SERVICE INCLUDES:
  • Expedited technical support for product-related questions and request for services through our 800–line, where technicians will prioritize response to ComCare expedited service calls and use best efforts to respond within the one (1) business day during normal technical support hours;
  • Expedited repair or replacement of products covered under the terms of the Sonetics Standard Limited Warranty within five (5) business days.
  • Expedited return shipping via two-day service to customer addresses in the United States;
  • Access to firmware upgrades that can be applied, upon request, when products are being repaired under the terms of the Sonetics Standard Limited Warranty, and access to firmware upgrades that may be published on the technical support section of our web site;
  • Access to technical support information, manuals, and other information as published in the customer support section of our web site;
  • Extension of the Sonetics Standard Limited Warranty period from the initial end of such period until the end of the ComCare Service Program period.
SERVICE PROGRAM STATEMENT

This ComCare™ Service Program is limited to eligible Sonetics products purchased by businesses and other organizations in the USA and Canada (including governmental entities) and is not available to individual consumers.

As the original purchaser of one or more eligible Sonetics Corporation (“Sonetics”) products you may purchase from Sonetics the ComCare Services described below. The ComCare Services are in addition to the standard limited warranty (the “Sonetics Standard Limited Warranty”) and automatically extend the term of the Sonetics Standard Limited Warranty to run concurrently with the term of the ComCare Service Program that you select and purchase.

The terms “ComCare” and “ComCare Service Program” are used interchangeably herein and refer to the ComCare Services program purchased by you.

A ComCare Service Program may be purchased by you at the time you purchase your eligible product or within 90 days following such purchase date. Your ComCare Service Program will run for a coverage period commencing on the date you purchased your eligible product and continuing for the three year term of the ComCare Service Program you purchased. Notwithstanding the foregoing sentence, if you sell or otherwise transfer ownership of your eligible product, your ComCare Service Program shall automatically terminate.

ComCare is tracked and applied to specific eligible products by manufacturer serial numbers, and ComCare may not be transferred to non-covered products except in the case of replacement of an eligible product under warranty or ComCare service by the manufacturer.

Product service under ComCare may be initiated by the same procedures as Sonetics Standard Limited Warranty. Product serial number(s) are required to be registered with Sonetics and a ComCare certificate issued in order to initiate ComCare service.

Headsets | Base Stations and ComHubs

User manuals for previous-generation wired and wireless communication products:

Headsets

Base Stations and ComHubs

+ Guides & Manuals
+ Product Info
+ Warranty

SONETICS STANDARD LIMITED WARRANTY

Sonetics Corporation (“Sonetics”) warrants to the original purchaser of its products that products will be free from defects in materials and workmanship under normal and proper use for the period of one (1) year from date of purchase.

Sonetics Corporation will repair or replace, at its option, any products showing factory defects during this warranty period, subject to the following provisions and obligations:

  • This warranty applies only to a new product sold through authorized channels of distribution.
  • All work under warranty must be performed by Sonetics Corporation or Sonetics Authorized Service Center.
  • All returned products must be shipped to our address, freight prepaid and Sonetics will return products to customer via ground freight. Any expedite fees or additional freight charges will be charged to customer.
  • Any attempt to repair, service, or alter the product in any way voids this warranty.
  • This warranty does not apply in the event of accident, abuse, misuse, liquid contact, improper installation, unauthorized repair, tampering, modification, fire, earthquake, or damage from other external sources – including damage caused by user-replaceable parts.

This warranty does not apply to:

  1. Consumable parts such as batteries, ear seals, intercom bags, cables, external power supplies, parts listed as accessories to a system, or other parts designed to diminish in function over time unless a failure is due to a defect in materials or workmanship;
  2. Cosmetic damage or to defects caused by normal wear and tear or aging of the product;
  3. Damage caused by use with non-Sonetics products;
  4. Damage caused by operating the product outside the permitted or intended uses or environments described by Sonetics;
  5. Damage caused by service performed by anyone who is not a representative of Sonetics or an Sonetics Authorized Service Provider;
  6. A product or part that has been modified without the written permission of Sonetics;
  7. If any Sonetics serial number has been removed or defaced.

This warranty does not extend to any other equipment, apparatus, vehicle, aircraft, or watercraft to which this product may be attached or connected.

THE FOREGOING IS YOUR SOLE REMEDY FOR FAILURE IN SERVICE OR DEFECTS. SONETICS CORPORATION SHALL NOT BE LIABLE UNDER THIS OR ANY IMPLIED WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR FOR ANY INSTALLATION OR REMOVAL COSTS OR OTHER SERVICE FEES. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. TO THE EXTENT THAT THIS EXCLUSION IS NOT LEGALLY ENFORCEABLE, THE DURATION OF SUCH IMPLIED WARRANTIES SHALL BE LIMITED TO ONE (1) YEAR FROM DATE OF PURCHASE. NO SUIT FOR BREACH OF EXPRESS OR IMPLIED WARRANTY MAY BE BROUGHT AFTER ONE (1) YEAR FROM DATE OF PURCHASE.

Subject to the terms and limitations of this Sonetics Standard Limited Warranty, this warranty covers any new covered product found to be defective within the applicable warranty period. Sonetics reserves the right to examine the alleged defective covered product to determine whether this Sonetics Standard Limited Warranty is applicable, and final determination of warranty coverage lies solely with Sonetics. If Sonetics determines that warranty coverage applies, Sonetics reserves the right to either repair or replace a covered product or any part thereof, as determined by Sonetics in its sole discretion. If the product has been subjected to conditions which exclude coverage under the warranty, customer will be so advised. Customer may then authorize paid repair service or other disposition of the product. Notwithstanding any other provision of this warranty, if you sell or otherwise transfer ownership of your covered product, this Sonetics Standard Limited Warranty shall automatically terminate.

+ ComCare Service Program

ComCare Service Program

Extend the standard coverage on your Sonetics communication system up to 3 years from the original purchase date. This unique service and support solution includes live expert technical assistance and repair coverage — all for one low price. Purchase ComCare at the same time as your equipment in order to take maximum advantage of these special program benefits:

  • 5-day turn-around time means less downtime
  • Extends technical support for 3 years from equipment purchase date
  • 2-day return freight on ComCare repairs – protects you against increases in shipping costs (available to US addresses only)

To order ComCare, contact your local Sonetics reseller, or call us at (877) 685-4838. The standard Sonetics limited warranty and ComCare Extended Service Program are available only to the original purchaser, and are in lieu of all other warranties, expressed or implied.

COMCARE SERVICE INCLUDES:
  • Expedited technical support for product-related questions and request for services through our 800–line, where technicians will prioritize response to ComCare expedited service calls and use best efforts to respond within the one (1) business day during normal technical support hours;
  • Expedited repair or replacement of products covered under the terms of the Sonetics Standard Limited Warranty within five (5) business days.
  • Expedited return shipping via two-day service to customer addresses in the United States;
  • Access to firmware upgrades that can be applied, upon request, when products are being repaired under the terms of the Sonetics Standard Limited Warranty, and access to firmware upgrades that may be published on the technical support section of our web site;
  • Access to technical support information, manuals, and other information as published in the customer support section of our web site;
  • Extension of the Sonetics Standard Limited Warranty period from the initial end of such period until the end of the ComCare Service Program period.
SERVICE PROGRAM STATEMENT

This ComCare™ Service Program is limited to eligible Sonetics products purchased by businesses and other organizations in the USA and Canada (including governmental entities) and is not available to individual consumers.

As the original purchaser of one or more eligible Sonetics Corporation (“Sonetics”) products you may purchase from Sonetics the ComCare Services described below. The ComCare Services are in addition to the standard limited warranty (the “Sonetics Standard Limited Warranty”) and automatically extend the term of the Sonetics Standard Limited Warranty to run concurrently with the term of the ComCare Service Program that you select and purchase.

The terms “ComCare” and “ComCare Service Program” are used interchangeably herein and refer to the ComCare Services program purchased by you.

A ComCare Service Program may be purchased by you at the time you purchase your eligible product or within 90 days following such purchase date. Your ComCare Service Program will run for a coverage period commencing on the date you purchased your eligible product and continuing for the three year term of the ComCare Service Program you purchased. Notwithstanding the foregoing sentence, if you sell or otherwise transfer ownership of your eligible product, your ComCare Service Program shall automatically terminate.

ComCare is tracked and applied to specific eligible products by manufacturer serial numbers, and ComCare may not be transferred to non-covered products except in the case of replacement of an eligible product under warranty or ComCare service by the manufacturer.

Product service under ComCare may be initiated by the same procedures as Sonetics Standard Limited Warranty. Product serial number(s) are required to be registered with Sonetics and a ComCare certificate issued in order to initiate ComCare service.

+ Legacy Products

Headsets | Base Stations and ComHubs

User manuals for previous-generation wired and wireless communication products:

Headsets

Base Stations and ComHubs

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