800-833-4558

REPAIRS AND RETURNS

Experiencing an issue with your Sonetics communication product? Our technical experts will help you get your equipment back up and running as quickly as possible.

Follow these steps to begin the repair or return process for your Sonetics product:

  1. CALL to request your RMA number: (877) 685-4838, 6:30am – 5:00pm Pacific time, Monday-Friday.
  2. DOWNLOAD, complete and print the Sonetics RMA Request form.
  3. PACK the completed form in the box with your product for return.
  4. SHIP your product and RMA form to:
    Sonetics
    Service Department
    7340 SW Durham Road
    Portland, OR 97224-7307 USA

RETURN MATERIAL AUTHORIZATION (RMA) CONDITIONS

  • Products sent via COD will be refused.
  • We suggest prepayment to expedite turnaround time. We accept all major credit cards and PayPal. No checks please.
  • At our discretion we may exchange your product with a factory refurbished or new product.
  • Consumables (e.g., removable head pads/straps, ear seals, and batteries, are not covered under warranty and will not be replaced under warranty.
  • Custom and special products carry a 90-day warranty.

ADDITIONAL POLICIES FOR PRE-PAID FLAT RATE OUT OF WARRANTY RETURNS

  • For the issues listed below, Sonetics will not repair and will only offer replacement pricing:
    • Units requiring replacement of domes
    • Water damage
    • Damage from unauthorized repair or modifications
    • Units damaged beyond repair
  • UPS Ground return shipping included within the United States.
  • Returns/repairs are considered abandoned if we don’t hear back from you within 14 days after our last attempt to contact you and will be sent back unrepaired at your expense.
  • All out-of-warranty repairs will have a 90-day warranty on the repaired part(s) only.
  • Prepayment is required for us to process all non-warranty flat rate repairs. Please call us with valid credit card information or include a purchase order number with your equipment.
  • A minimum charge of $75 applies for inspection and testing if no other problems are found.
Questions or Comments
Have a story to share about your Sonetics wireless headset? Want to request a new feature?
PHONE
877-685-4838

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