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FIRMWARE UPDATE

HOW TO UPDATE THE FIRMWARE ON YOUR SONETICS PRODUCTS.

GETTING STARTED

  • Download the installer package from your email. If you haven’t requested your download, do that here.
  • Watch the how-to videos below—walking you through step-by-step.
  • Read through the FAQs, notes and docs sections below for complete details.

WATCH THE HOW-TO VIDEOS

STEP-BY-STEP VIDEOS TO UPDATE YOUR SONETICS PRODUCTS.
 

1. Install configuration utility

 

2. Update and configure headsets

 

3. Update and configure base stations

IN GREATER DETAIL...

READ THE FAQS, NOTES AND DOCS FOR DETAILS.

What is the Sonetics Configuration Utility?

The Sonetics Configuration Utility is a windows application used to configure and update Sonetics, Firecom, and Flightcom devices. You can get a download link for it here.

Is the Sonetics Configuration Utility compatible with Mac OS?

No not currently but future development could include this. For now, we recommend that the configuration utility be installed on a PC or Laptop with Windows 7 or newer operating systems.

Should I upgrade my Sonetics firmware?

The latest version offers new features that provide better sound quality, easier use and simplified control. If you are adding additional headsets to your system, these headsets will arrive with the latest firmware version. To avoid confusion, it is recommended that all of your headsets have the latest firmware version.

How do I tell which firmware version of firmware is on my device?

The firmware version is available in the Advanced Menu on devices that currently have been updated to version 12. These devices will automatically tell you which version you currently have. For devices that have not been updated to version 12, you can find your version by plugging in your device and using the Sonetics Configuration Utility.

Do I need to send my headset in to have the firmware updated?

Well you could…but save time by doing it yourself. It’s easy! Just download the Sonetics Configuration Utility and use it to update your devices, it contains the latest available firmware. Also watch the videos above to quickly understand how to update.

Where do I find the manuals?

Manuals are available in the manuals tab. Also, if a device is connected to the Sonetics Configuration Utility, you can click on the Help pull down menu, and then click on product manual. The correct manual will automatically be downloaded to your computer.

Will this update affect how I enter the main and advanced menu?

Yep. Check out your new user manual or watch the videos above.

Will this update change how I pair my headset to a base station?

Yep. Check out your new user manual or watch the videos above.

If I update my base station will I have to pair my headset again?

Yep, due to upgrades in DECT communications and other features, you will need to pair your headsets to your base station.

It took me a long time to configure my headset to my liking, if I update my headset will my current configuration be changed?

Yep. To take advantage of all the new functionality, the headset is returned to the factory default settings. The good news is that with the new Sonetics Configuration Tool, you can configure your custom settings quickly and save them for future updates.  So you can recall your saved settings at the click of a button.

NEW FEATURES

  • Headset to Multi-Base Station: When enabled via the Sonetics Configuration Utility software, Headset to Multi-Base Station allows an APX377 or APX379 Wireless Headset to pair simultaneously with up to four SON150 Wireless Base Stations.
  • Split Push-to-Talk: When enabled via the Sonetics Configuration Utility software, Split PTT lets users transmit over either a ComHub-connected portable radio and/or one direct-wired to the headset.
  • Users may now disable Auto-Shutdown.
  • Added additional voice prompt vocabulary in support of new features.
Model FW P/N Firmware Revision No. Description
APX372 490-4010-00 15 APX372, Listen-only
APX373 490-4007-00 15 APX373, Active
APX375 490-4020-00 16 APX375, Bluetooth Only
APX377 490-4018-00 16 APX377, DECT7 Only
APX379 490-4016-00 17 APX379, DECT7, Bluetooth
SON150 490-0534-00 08 SON150, Base Station, 5-User, Port-XFMR
SON150B 490-4064-00 04 SON150B, INTERCOM, Radio On
SON150C 490-4065-00 08 SON150C, Base Station, 5-User, LEC Enabled
FAQs

What is the Sonetics Configuration Utility?

The Sonetics Configuration Utility is a windows application used to configure and update Sonetics, Firecom, and Flightcom devices. You can get a download link for it here.

Is the Sonetics Configuration Utility compatible with Mac OS?

No not currently but future development could include this. For now, we recommend that the configuration utility be installed on a PC or Laptop with Windows 7 or newer operating systems.

Should I upgrade my Sonetics firmware?

The latest version offers new features that provide better sound quality, easier use and simplified control. If you are adding additional headsets to your system, these headsets will arrive with the latest firmware version. To avoid confusion, it is recommended that all of your headsets have the latest firmware version.

How do I tell which firmware version of firmware is on my device?

The firmware version is available in the Advanced Menu on devices that currently have been updated to version 12. These devices will automatically tell you which version you currently have. For devices that have not been updated to version 12, you can find your version by plugging in your device and using the Sonetics Configuration Utility.

Do I need to send my headset in to have the firmware updated?

Well you could…but save time by doing it yourself. It’s easy! Just download the Sonetics Configuration Utility and use it to update your devices, it contains the latest available firmware. Also watch the videos above to quickly understand how to update.

Where do I find the manuals?

Manuals are available in the manuals tab. Also, if a device is connected to the Sonetics Configuration Utility, you can click on the Help pull down menu, and then click on product manual. The correct manual will automatically be downloaded to your computer.

Will this update affect how I enter the main and advanced menu?

Yep. Check out your new user manual or watch the videos above.

Will this update change how I pair my headset to a base station?

Yep. Check out your new user manual or watch the videos above.

If I update my base station will I have to pair my headset again?

Yep, due to upgrades in DECT communications and other features, you will need to pair your headsets to your base station.

It took me a long time to configure my headset to my liking, if I update my headset will my current configuration be changed?

Yep. To take advantage of all the new functionality, the headset is returned to the factory default settings. The good news is that with the new Sonetics Configuration Tool, you can configure your custom settings quickly and save them for future updates.  So you can recall your saved settings at the click of a button.

REV C RELEASE NOTES

NEW FEATURES

  • Headset to Multi-Base Station: When enabled via the Sonetics Configuration Utility software, Headset to Multi-Base Station allows an APX377 or APX379 Wireless Headset to pair simultaneously with up to four SON150 Wireless Base Stations.
  • Split Push-to-Talk: When enabled via the Sonetics Configuration Utility software, Split PTT lets users transmit over either a ComHub-connected portable radio and/or one direct-wired to the headset.
  • Users may now disable Auto-Shutdown.
  • Added additional voice prompt vocabulary in support of new features.
Model FW P/N Firmware Revision No. Description
APX372 490-4010-00 15 APX372, Listen-only
APX373 490-4007-00 15 APX373, Active
APX375 490-4020-00 16 APX375, Bluetooth Only
APX377 490-4018-00 16 APX377, DECT7 Only
APX379 490-4016-00 17 APX379, DECT7, Bluetooth
SON150 490-0534-00 08 SON150, Base Station, 5-User, Port-XFMR
SON150B 490-4064-00 04 SON150B, INTERCOM, Radio On
SON150C 490-4065-00 08 SON150C, Base Station, 5-User, LEC Enabled
PRODUCT MANUALS