RECOMMENDED FIRMWARE UPDATE

LEARN HOW TO UPDATE THE FIRMWARE ON YOUR SONETICS PRODUCTS

GETTING STARTED

To ensure you’re taking advantage of all the improvements made to headset reliability, functionality and new features, follow these steps:
  • Download the installer package from your email and load Configuration Utility, Rev K. If you haven’t requested your download, do that here.
  • Watch the how-to videos below—walking you through step-by-step.
  • Learn about the new features and functionality.
  • Read through the FAQs, documentation, and notes below for complete details.
Notebook computer running Sonetics Configuration Utility software next to a Sonetics Wireless Headset.

WATCH THE HOW-TO VIDEOS

STEP-BY-STEP VIDEOS TO UPDATE YOUR SONETICS PRODUCTS.
 

1. Install configuration utility

 

2. Update and configure headsets

 

3. Optional — update and configure Base Stations

LATEST FEATURES AND FUNCTIONALITY

HEADSET TO MULTI-BASE STATION

  • Simultaneously pair an APX377 or APX379 Wireless Headset with up to four SON150 Wireless Base Stations.
  • Move easily between multiple work teams without having to grab a different headset, or stop to pair the headset to new base stations.

Watch the videos below to get step-by-step instructions on how to enable this feature, or download the guide here.

 

Part 1: Headset to Multi-Base Station Installation and Configuration

 

Part 2: Headset to Multi-Base Station Set-Up and Operation

SPLIT PUSH-TO-TALK (PTT)

  • Split Push-to-Talk lets users transmit over either a ComHub-connected portable radio and/or a radio direct-wired to the headset.
  • With Split PTT active, the RIGHT PTT () button transmits over the radio connected to the ComHub (the DECT7 connection). The LEFT PTT () button transmits over the radio direct-wired to the headset.

Download the guide and learn how to easily leverage this feature.

FAQS

What is the Sonetics Configuration Utility?

The Sonetics Configuration Utility is a Windows application used to configure and update Sonetics, Firecom, and Flightcom devices. You can get a download link for it here.

Is the Sonetics Configuration Utility compatible with Mac OS?

Not currently, but future development could include this. For now, we recommend that the configuration utility be installed on a PC or Laptop with Windows 7 or newer operating systems.

Should I upgrade my Sonetics firmware?

As a best practice, you should always make sure you have the lasted firmware version loaded to ensure optimal performance for your headsets, and so you can leverage the latest features and functionality. If you add new headsets, they will always arrive with the latest firmware version as well.

How do I tell which firmware version is on my device?

Your headset’s current firmware version is available via voice prompt in the Advanced Menu on devices with firmware version 12 or later. For devices that have not been updated to version 12, you can find your current firmware version by connecting your device and using the Sonetics Configuration Utility.

Do I need to send my headset in to have the firmware updated?

You don’t need to. Just download the Sonetics Configuration Utility and use it to update your devices, it contains the latest available firmware. Also watch the videos above to quickly understand how to update.

Where do I find the manuals?

Product Manuals are listed below. Also, if a device is connected to the Sonetics Configuration Utility, you can click on the Help menu, and then click on Product Manual. The correct manual will automatically download to your computer.

If I update my Base Station will I have to pair my headsets again?

Yes, due to upgrades in DECT communications and other features, you will need to pair your headsets to your Base Station.

It took me a long time to configure my headset to my liking. If I update my headset will my current configuration be changed?

Yes. To take advantage of all the new functionality, the headset is returned to the factory default settings. The good news is that with the Sonetics Configuration Utility, you can configure your custom settings quickly, save them, and recall your saved settings at the click of a button.

RELEASE NOTES

See all of the details for our latest Firmware release here.

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