If you work in manufacturing, plant tours are likely a part of your everyday job. While it might not seem like a process that requires much attention to detail, there are actually dozens, if not hundreds, of different factors to consider during a plant tour. This is especially true when it comes to safety and communication.
Whether you’re trying to teach a plant visitor about workflow process or impress a potential client, giving a quality plant tour is essential in vetting new business and maintaining current business. What is one of the biggest challenges of successful plant tours? Noise.
At Sonetics, we know all about that. So, allow us to break down the ins and outs of plant tours and show you why efficient, clear communication is so important. We’ll also provide you with other tips and advice for giving an all-around successful plant tour.
Know Your Visitors’ Objectives
First and foremost, you should know the objective of your group’s visit to your plant. Knowing this will help you understand where they will be directing most of their attention during the tour, letting you plan ahead for the specific features and details you might want to point out, and can help you anticipate potential questions.
Will your guests be checking to make sure the quality of your plant is up to par? Probably. Are they looking to outsource the manufacturing of their product to your plant? Maybe. Are they investors looking to back one of your current clients? It’s possible. This article will give you a better idea of what visitors might be looking for when they visit your plant and can help you plan the flow and highlights of your tour.
No matter their objectives, you should do your best to make sure you provide your guests with a quality experience. The easiest way to do that is to make effective communication your top priority.
Prepare for Effective Plant Tour Communication
Most plant tour directors know when they should or shouldn’t speak to their groups during the tour of their facility. Likely, there are quieter hallways or corridors where the tour guide talks to the group, explains where they’re headed, and allows for questions before heading into a high-noise environment. Sounds familiar, right? While this practice is considered a standard operating procedure, it’s not all that safe or efficient for your tour group.
Lapses in communication mean lapses in safety. To solve this problem, you need a comprehensive wireless communications system. Sonetics’ variety of products can level up your plant tour by allowing your guests to hear clearly as they move about your facility and learn about your manufacturing site. This will improve your tour group’s experience at your plant and the entire safety of your process.
In addition, your group might have immediate questions or concerns that need to be answered or addressed immediately. Whether it’s an important question about a piece of equipment, or a comment about your processes, being able to talk in real-time is key to running a successful operation. By the end of a tour, your visitors might feel a bit overwhelmed. Being able to take feedback and concerns in-the-moment is a definite advantage.
While operations like the Chocolate World Tour at the Hershey Plant may have the luxury of not needing two-way communication devices, if you’re running a real manufacturing plant, your situation is different. The solution is simple: use two-way headsets to allow for efficient communication.
Show Off Your Professionalism
We know that safety is the main reason to use plant tour headsets, however, there are a few more reasons to value advanced, two-way communication systems like those from Sonetics.
If you’re already using a clear communication system for your team, why not use it for your plant tours, too? This gives your visitors a more realistic experience and shows them what it’s like to communicate on the floor of the plant day-in and day-out. They’ll get a firsthand perspective on the operations of your facility.
If your visitors are checking for quality and safety, or are vetting your company for a particular investment or deal, being transparent about your safe and effective communications will help in the long run. You’re already showing off your state-of-the-art manufacturing facility, why not show off the state-of-the-art tools and technology you’re using to make it happen, too? Next thing you know, your tour might be the next Boeing plant tour.
Another great benefit of using wireless communication devices is the opportunity to make introductions on the plant floor in real-time. Rather than waiting until the end of a plant tour to gather people into an office or room for a formal meeting, you can introduce people organically, when it makes sense. This helps with the overall flow of your tour and will help your clients put a name with a face sooner.
So, are you ready to take the leap into safe, efficient, communication with plant tour headsets? Your manufacturing business will thank you. Check out what we offer and don’t hesitate to contact us with your questions or specific needs.