ComCare™ Terms & Conditions
Comprehensive care for your Sonetics products
- Industry-leading technical support with priority status
- Extends technical support for up to five years from equipment purchase date
- All repairs performed by Sonetics-trained technicians using Sonetics-certified parts
- Available for purchase within 90 days of equipment purchase
- Two levels of coverage to meet a wide variety of needs and budgets
- Un-rivaled turnaround time means less downtime
- Freight charges back to you are included in the program — protecting you against increases in shipping costs
- Discounts of up to 50 percent on batteries and non-warranty repairs
- Costs less than the charge for a single repair
- Quick and easy registration
ComCare Service Programs extend the standard coverage on your Sonetics communication system up to five years from the purchase date. This unique service and support solution includes live expert technical assistance, repair coverage, and discounts of up to 50 percent on batteries and non-warranty repairs—all for one low price. You should purchase ComCare simultaneously with your equipment in order to take maximum advantage of the coverage.
Flexibility to meet your needs and budget
ComCare provides two levels of coverage: Accelerated and Expedited, and each level can be purchased in time frames of three, four, or five years. ComCare Service Programs start as low as $59.99 — less than the cost of a single out-of-warranty repair charge.
|ComCare at a glance|
|Service||ComCare Accelerated||ComCare Expedited|
|Technical support response1||Same or next day||Within eight hours|
|Repair/replacement time||Five days or less||Two days or less|
|Return shipping (included)2||Two days (in USA)||Overnight (in USA)|
|Discount on batteries & non-warranty repairs||25%||50%|
|Cost||Less than one non-warranty repair||Less than one expedited repair|
1 Within technical support hours.
2 Shipping times apply to shipments with the United States only.
Immediate help when you need it
ComCare gives direct telephone access to Sonetics’ technical support group, the people who know your system best. A phone call can often resolve many issues on the spot, but when it doesn’t, ComCare Service Programs ensure that Sonetics-authorized technicians will perform repairs using Firecom-certified parts. With ComCare, you can relax, knowing your communications system is backed by one of the best warranties in the industry.
Because lives depend on good, reliable communication.
To order ComCare, contact your local reseller, or call us directly at 1-800-833-4558. The ComCare Service Programs are subject to certain terms and conditions, which are available for review on Firecom’s Web site. The standard Sonetics warranty and ComCare Service Programs are available only to the original purchaser, and are in lieu of all other warranties, express or implied.